A positive user experience is the key to success

An optimal user experience allows your employees to concentrate on value-adding processes

The Haufe Group is driving its digital transformation forward while focusing on creating a better user experience for customers and employees. Andreas Plaul, Head of ICT, explains why.

Technology management is a multilayered topic for the Freiburg-based Haufe Group. In addition to efficiency and costs, the user experience plays a crucial role.

Technical enablement contributes to the user experience, which is why all Haufe Group employees are provided with a digital workplace that allows them to make the most efficient use of their working hours.

Each employee is given a productive end device, i.e. they don’t have the hassle of a device that has a history of issues or that is underpowered. This gives them the tools they need to carry out the digital transformation to maximum effect within the company and in collaboration with customers.

Optimal user experience at Haufe Group

Process automation reduces the workload and increases transparency

The Haufe Group is using process automation to reduce the burden on the IT support team, allowing them to dedicate more time to other important tasks.

“Our employees are very pleased with how much easier their work is and how straightforward the interaction,” says Andreas Plaul, Head of ICT. “Once they have placed their order, there will ideally be only one more contact when the delivery arrives. And there is maximum transparency throughout: what is the status of my request, who is responsible, and what other information might still be required for the process.”

A self-service portal for mobile end devices is crucial to a positive user experience

Expectations of a digital workplace can vary considerably depending on the employee’s role. Software developers, for example, need high-performance devices. Haufe Group’s self-service portal allows employees to choose and order their own end devices based on their needs and usage patterns. The ability to choose, and the portal’s ease of use, not only motivates employees but also reduces the burden on the procurement and IT departments, and helps to optimize processes and reduce costs.

Usage behavior surveys

The self-service portal offers IT, HR, and Facility Management a whole host of other ways to interact. “The entire process is based on simplicity, transparency, and direct interaction,” Plaul says.

Haufe Group’s IT team regularly conducts surveys to determine how employees’ use of IT is evolving. The department also takes a creative approach, for example with a mobile IT stand at different company locations every week. “This exposes our employees to new topics and trends that accompany the stand on its way around the business,” he adds.

For the Haufe Group, the user experience will remain an important consideration not only in many areas of inhouse IT, but also in the way in which it collaborates with customers. CHG-MERIDIAN is a key strategic partner in this.

Find out more

Discover the other solutions and services that we provide.
man sitting down working on a laptop
Digital Workplace

In 6 steps to the digital workplace

Cloud computing, the expansion of fiber broadband, mobile phone coverage – Germany is still lagging behind when it comes to the areas that are vital to the digital revolution. Unfortunately, this also applies to organizing work and equipping workplaces. We will show you how the right strategy can increase your efficiency and make the Digital Workplace the core of your digitization strategy.

read on 
two women and one man in a white office environment with a desktop PC
IT procurement according to the Amazon principle

How a self-service portal can revolutionize your procurement process

Companies’ complicated and time-consuming order processes can make it feel like an eternity until employees receive their workplace IT equipment. This not only tries the patience of employees in all departments involved, but also causes them stress. After all, these days we are used to fast and user-friendly e-commerce portals such as Amazon. Companies can also deploy and benefit from this type of self-service portal.

read on 
Person sitting at a table with a laptop and tablet
Digital processes make for satisfied employees

Digital transformation at Haufe Group

The Haufe Group, one of Germany’s most prominent media and software houses, is regarded as a pioneer in its use of new digital technologies. The Haufe Group has transformed itself from a traditional publishing house into a leading innovator in the field of digital and web-based platforms. Its integrated workplace and one-stop solutions offer customers digital platforms that help them to manage their business, tax, and legal processes.

read on 

Contact us!

Feel free to contact us in case of questions!

Lukas Wojoczek

Functional Teamleader DWP / Senior Technical Sales